Director of Consulting Services

The Director of Consulting Services leads and scales strategic consulting engagements across a portfolio of enterprise clients, overseeing a high-performing team of Microsoft technologists. This role is pivotal in shaping and executing full lifecycle Microsoft services—from pre-sales strategy through implementation and long-term client success. 

As a senior leader, the Director drives operational excellence, influences product and service innovation, and ensures alignment with corporate growth objectives. Acting as both a strategic advisor and operational leader, this individual will champion service quality, client satisfaction, and sustainable revenue expansion while cultivating a culture of collaboration, innovation, and accountability. 

Leadership Management Accountability (LMA) 

• Lead and mentor a team of consultants and engineers to deliver high-quality Microsoft solutions. 

• Orchestrate daily team workload, ensuring optimal resource allocation based on skill, availability, and client need. 

• Champion a high-performance, inclusive culture that attracts, develops, and retains top consulting talent. 

• “Re-recruit” team members through engagement, recognition, and transparent career development. 

• Align team goals with company strategy, reinforcing accountability, ownership, and shared success. 

• Promote a culture of innovation, collaboration, and continuous improvement across the consulting organization. 

Client Engagement and Advisory 

• Serve as executive sponsor for strategic accounts, guiding clients through complex transformation initiatives. 

• Lead solution architecture and delivery strategies for high-value engagements aligned with business outcomes. 

• Translate client needs into scalable, actionable solutions leveraging deep domain and industry expertise. 

• Partner cross-functionally with Sales, Product, and Delivery teams to influence go-to-market strategies. 

• Represent the consulting function in executive and client forums, acting as a trusted advisor and thought leader. 

Client Growth and Retention 

• Drive revenue growth through account expansion, upsell opportunities, and proactive client engagement. 

• Lead pre-sales strategy and technical solutioning for complex deals in partnership with Sales and Product teams. 

• Establish frameworks to measure client success and implement feedback loops that inform service evolution. 

• Ensure seamless transitions across sales, delivery, and support to maximize lifetime client value and retention. 

Service Quality and Performance Management 

• Define and monitor KPIs for delivery excellence, including SLA compliance, CSAT, utilization, and delivery velocity. 

• Lead root cause analysis and continuous improvement initiatives across the consulting delivery lifecycle. 

• Champion ITIL and related best practices to ensure scalable, consistent, and repeatable service delivery. 

• Collaborate with Product and Engineering teams to inform roadmap decisions based on client outcomes and service data. 

Operational Efficiency and Value 

• Lead initiatives to optimize delivery models, reduce non-billable time, and improve forecasting accuracy. 

• Implement systems and dashboards to track financial performance, team productivity, and client satisfaction trends. 

• Influence pricing strategies, contract structures, and delivery models to align with profitability and client value. 

• Drive billing utilization and report performance trends to executive leadership with actionable insights. 

Qualifications

• 10+ years of experience across the Microsoft tech stack. 

• 6+ years of experience of people management. 

• 3+ years of experience in a service delivery business. 

• Experience with ITSM methods. 

• Understanding of Professional Services business dynamics. 

• Experience developing strategy and roadmap for business function. 

• Experience managing client delivery teams and projects. 

• Executive-level presentation and communication skills. 

• Proven success in leading transformational change in a diverse operating environment. 

• Commercially astute with contract management expertise. 

Education and Training

• A Bachelor’s degree in Computer Science, Management Information Systems, Business, or related field or equivalent work experience. 

Parex is an equal opportunity employer, and we value diversity at our company. We do not discriminate based on race, religion, color, national origin, dietary preferences, gender, sexual orientation, age, fashion sense, marital status, veteran status, disability status, or political leanings.  Come as you are.