Desktop Administrator (Hybrid)
- Hybrid
- St. Louis, Missouri, United States
- Technology
Job description
We are looking for a dynamic Desktop Administrator who can jump in with the immediate knowledge to implement, maintain, monitor, and troubleshoot US Cloud’s desktop cloud infrastructure, as well as handle our new hire on-boarding set-ups.
Job requirements
Equipment deployment and facilitation of the IT portion of the new hire program.
Train users as needed on best ways to utilize Microsoft applications.
Provide technical support and manage IT tickets.
Maintain a high degree of customer service.
Respond to employee requests around US Cloud’s IT infrastructure.
Grant and remove access to applications and programs.
Implement and troubleshoot Microsoft based operating systems.
Present ideas and suggestions to technical and non-technical resources.
Work independently with little day to day direction.
Stay abreast new technologies.
Offer improvements to current processes and build new ones.
Organize and handle multiple tasks simultaneously.
Front-line resource responsible for implementing, maintaining, and monitoring Windows and MacOS operating systems throughout their lifecycle and the desktop cloud infrastructure.
Forge strong cross team partnerships to gather hardware and software requirements.
Responsible for end-to-end device management to ensure download/installation of updates and facilitate image standardization of users' end point devices.
Qualifications
M365/O365 experience including:
Licensing
User Creation/Management/Deletion
Software installation
Understanding of M365 roles and permissions
Microsoft Entra
Intune and Autopilot
Office 365 Support
Windows/MacOS Support
Microsoft Office 365 Enterprise Applications Knowledge
Workstation Installation/Deployment/Upgrading/Troubleshooting
Remote Desktop Support
Printer Support
Basic network troubleshooting
iPhone/Android Smartphone Support
Windows and MacOS Support
Preferred Qualifications
Microsoft Defender experience
PowerShell/Microsoft Graph/API experience
CrowdStrike experience
BeyondTrust experience
ConnectWise PSA experience
Education/Training
Associate or bachelor’s degree in the Technology field
4+ years of experience with desktop administration
Microsoft certification preferred
Details
- United States
or
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