Principal Premier Support Engineer – Azure Support Architect
- Remote
- St. Louis, Missouri, United States
- Premier Support Engineering
Job description
The Azure Support Architect is responsible for providing expert-level support and guidance for Microsoft Azure solutions. In this position, you'll manage a ticket queue, lead high-level initiatives, drive strategic planning, and offer expert-level technical guidance around Azure. The Azure Support Architect involves significant leadership, deep technical expertise, and strategic decision-making to impact client success and service enhancement.
Break/Fix Ticket Resolution
Provide advanced technical support for Azure services, including Entra ID, Virtual machines, Virtual desktop, Kubernetes.
Act as a final escalation point for complex Azure incidents, ensuring rapid diagnosis and resolution.
Document troubleshooting steps thoroughly and maintain accurate records for future reference.
Service Improvement Contribution
Identify and suggest improvements to enhance service delivery.
Contribute to Knowledge Base articles and share lessons learned.
Analyze ticket trends and recommend changes to prevent recurring issues.
Proactive Account Management and Customer Communication
Maintain regular communication with clients, addressing issues proactively.
Advocate for client needs, providing strategic solutions aligned with their goals.
Monitor client systems and offer advice to prevent technical issues.
Support Knowledge Lake Buildout
Champion the creation and maintenance of Azure-focused internal documentation and training resources.
Contribute to the team's Azure knowledge repository to ensure efficient and consistent support delivery.
Translate complex Azure issues into understandable guidance for both technical and non-technical audiences.
Continuous Learning and Development
Stay current with the latest Azure technologies, certifications, and best practices.
Pursue ongoing professional development in cloud architecture, cybersecurity, and emerging Azure solutions.
Share Azure knowledge with peers through training sessions, mentoring, and team collaboration.
Job requirements
10+ years of experience working with Microsoft Azure, Office 365, Windows Operating Systems (Windows Server 2012R2 or newer), Azure Active Directory, cyber security, and OSS.
10+ years of experience working with Enterprise customers.
Experience in implementation, migration, and upgrades across Azure.
Deep understanding and hands-on experience with organizational change processes.
Demonstrated ability to work independently and as part of an extended team.
Skilled in delivering presentations to audiences varying in size.
Experience with multiple Microsoft Power Platform entities, workflows, configurations, customization development, integration development, reporting, dashboards, web resources, file management, security model, and UI development.
Preferred Qualifications
Microsoft Certified: Azure Solutions Architect Expert or equivalent certification.
Details
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