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Principal Premier Support Engineer – Azure Support Architect

  • Remote
    • St. Louis, Missouri, United States
  • Premier Support Engineering

Job description

The Azure Support Architect is responsible for providing expert-level support and guidance for Microsoft Azure solutions. In this position, you'll manage a ticket queue, lead high-level initiatives, drive strategic planning, and offer expert-level technical guidance around Azure.  The Azure Support Architect involves significant leadership, deep technical expertise, and strategic decision-making to impact client success and service enhancement. 

Break/Fix Ticket Resolution 

  • Provide advanced technical support for Azure services, including Entra ID, Virtual machines, Virtual desktop, Kubernetes. 

  • Act as a final escalation point for complex Azure incidents, ensuring rapid diagnosis and resolution. 

  • Document troubleshooting steps thoroughly and maintain accurate records for future reference. 

Service Improvement Contribution 

  • Identify and suggest improvements to enhance service delivery. 

  • Contribute to Knowledge Base articles and share lessons learned. 

  • Analyze ticket trends and recommend changes to prevent recurring issues. 

Proactive Account Management and Customer Communication 

  • Maintain regular communication with clients, addressing issues proactively. 

  • Advocate for client needs, providing strategic solutions aligned with their goals. 

  • Monitor client systems and offer advice to prevent technical issues. 

Support Knowledge Lake Buildout 

  • Champion the creation and maintenance of Azure-focused internal documentation and training resources. 

  • Contribute to the team's Azure knowledge repository to ensure efficient and consistent support delivery. 

  • Translate complex Azure issues into understandable guidance for both technical and non-technical audiences. 

Continuous Learning and Development 

  • Stay current with the latest Azure technologies, certifications, and best practices. 

  • Pursue ongoing professional development in cloud architecture, cybersecurity, and emerging Azure solutions. 

  • Share Azure knowledge with peers through training sessions, mentoring, and team collaboration. 

Job requirements

  • 10+ years of experience working with Microsoft Azure, Office 365, Windows Operating Systems (Windows Server 2012R2 or newer), Azure Active Directory, cyber security, and OSS.  

  • 10+ years of experience working with Enterprise customers.  

  • Experience in implementation, migration, and upgrades across Azure.  

  • Deep understanding and hands-on experience with organizational change processes.  

  • Demonstrated ability to work independently and as part of an extended team. 

  • Skilled in delivering presentations to audiences varying in size.  

  • Experience with multiple Microsoft Power Platform entities, workflows, configurations, customization development, integration development, reporting, dashboards, web resources, file management, security model, and UI development. 

Preferred Qualifications 

Microsoft Certified: Azure Solutions Architect Expert or equivalent certification. 

Details

Remote
  • United States
Premier Support Engineering

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